Order
Information
Secure Ordering
Shopping online at Advantage Services is
extremely Safe. When you submit sensitive
information via the website, we protect your
information both online and offline. When we
request sensitive information (such as credit
card, name, address, etc) on our
registration/order form, that information is
encrypted and is protected with the best
encryption software in the industry - SSL. When
you’re on a secure page, such as our order
form, the lock icon on the bottom of Web
browsers such as Netscape Navigator and
Microsoft Internet Explorer becomes locked, as
opposed to unlocked, or open, when you are just
”surfing.” While we use SSL encryption to
protect sensitive information online, we also do
everything in our power to protect your
information off-line. All of our users’
information, not just the sensitive information
mentioned above, is protected.
Order Online
Browse through the store by clicking on the
title of the product or use Search to find the
item you wish to buy. Select the Shipping Method
you wish to use and proceed to “Check Out”
or “Continue Shopping” button. When checking
out enter name, address, credit card and
shipping information. Please note: Some fields
in the "Check Out" process are
required. Write down, or print out, your
confirmation number. You will receive a
confirmation of your online order via email.
How to Place an Order Online
To purchase an item online, simply click the
"order" button to the right of the
item. When you have finished adding all items to
your order, click "View Order”, Make
any necessary adjustments to your order by the
"Update Quantities” button. You can now
proceed to our “Check Out” page. To ensure
prompt order processing, please fill out ALL
required information. To finalize the order,
click the “Submit Order” button. An order
confirmation will be given to you and we
recommend you print this page for your records.
Please note that your billing address MUST be
exactly the same as the billing address for your
credit card. Orders without valid address
verification may be delayed for further
verification with your credit card bank. We
reserve the right to cancel any order that does
not meet bank verification standards.
Credit Cards Accepted
We honor the following major credit cards: Visa
/ MasterCard.
Sending
a Cashier Check or Money Order
We will only honor United States Postal Money
Orders, sorry no personal checks. We suggest you
e-mail us prior to sending a payment to ensure
the availability of the item you would like to
purchase. A representative will contact you with
the total amount for your purchase. When your
payment is receive, please allow 24-48 hours
before your order is shipped.
Make United States Postal Service Money
Order payable to Advantage Services, and mail
payment to:
Advantage Services
8613 Quay Road
Concord, NC 28027
Advantage Services is committed to 100% Customer
Satisfaction. We will never compromise quality
to make a sale. Our warranty provides coverage
for defects in manufacturing only and expressly
excludes coverage for excessive wear and tear
and/or physical/accidental abuse, loss and
theft.
Pricing
Advantage Services is able to pass along savings
to you because of our tremendous purchasing
power. This means our online customers can enjoy
savings up to 10-75% off the product's retail or
list prices.
Tax
Advantage Services is a North Carolina-based
company. State law requires us to collect sales
tax of 6.50% on all orders shipped within North
Carolina. All orders outside of North Carolina
are exempt from sales tax. If you are ordering
outside of North Carolina a and sales tax
appears on your order, please change the
"Shipping" destination on the shopping
cart before you submit your order.
Shipping & Handling Info
Please
double-check your shipping address
for accuracy.
Some
Things You Should Know:
-
Our
preferred carrier is USPS.
If we are shipping products over 8 pounds,
we will use UPS standard services.
-
Please
note that a signature may be required for
delivery.
-
Address
Corrections made by our carrier will result
in $10.00 charge.
-
Holiday
Ordering - We highly suggest that you place
your order at least 15 days before any major
holiday to allow enough time for delivery.
-
Shipping
Costs are non-refundable for unclaimed,
undeliverable or returned packages, unless
we made a mistake.
International
Customers
Your order may be subject to import duties and
taxes, which are levied once a package reaches
your country. We have no control over these
charges and cannot predict what the costs may
be. Customs policies vary from country to
country; you should contact your local customs
office for further information. Generally,
packages may be delayed and held at your local
customs if duties and taxes have not been paid.
All International Orders could experience up to
a 30 day delay prior to shipping due to the
length of time necessary to authenticate the
transaction. We will NOT SHIP to a SECOND
Party address for any International Orders. (
does not apply to Military APO/FPO )
Carrier
Contact Information
United States Postal Service www.usps.com
UPS www.ups.com
1-800-275-8777
Returns & Exchanges
Our
Policy
If you are unhappy with
any item you receive, you may return the item as
long as it is in its original, unopened
condition within 14 days of the delivery date
for a full refund of the purchase price. There
are no exchange or refund on any item(s) that
has been used or don't have its original
packaging.
All returns that are
open are subject to a 20% restocking fee and
must include its original packaging and papers
or it won't be accepted.
For safety reasons, we
do not accept returns or exchanges on any
skincare and makeup products, so please make
your selection for these items carefully. Please
note that the shipping and handling charge is
nonrefundable unless it is our error in
shipping.
Any claims for damaged
items or discrepancies (for example: missing
items in your order) must be submitted to our
Customer Service Department within 24-48 hours
after delivery. Please notify Customer Service
by e-mail at:
Advantage
Services .We will not be responsible for,
nor issue a refund, if notified after (2)
business days.
How to Return Items
Contact our customer service to receive an
authorization number for the items you wish to
return. Please note that we cannot issue a
refund for items returned without an
authorization number.
If you have any questions about returning
merchandise, e-mail us at:
Advantage
Services .
Include the packing slip and write the
authorization number with your return, and wrap
the package securely. For your protection, we
recommend that you use Insured UPS or Insured US
Postal when returning goods. Send the package to
the following address:
Advantage Services
8613 Quay Road
Concord, NC 28027
We will notify you via e-mail of your refund
once we have received and processed the returned
item. Please note that we can refund shipping
costs only if the return is a result of our
error.
Back Orders & Out of Stock
We try our best to keep all items in stock, but
in the event an item you request is back ordered
or out of stock, we will send you an email or
contact you. We will inform you when we expect
to receive our restock of the item or we may
offer you the item in a different size or
package. You can decide to either have us ship
it to you, or you will have the opportunity to
change or cancel your order.
Frequently Asked Questions
Is it safe to order online?
All credible sources, magazines and newspapers
agree that online ordering is actually more
secure than ordering over the telephone or by
mail. We use the latest industry standards for
secure online credit card transactions. Always
make sure that you are typing your credit card
information when your browser is in “secure
mode” (information encrypted). You can see
this by the key lock (secure symbol) at the
bottom right hand corner of your browser.
Another secure mode is having an “s” appear
in the URL (i.e. https://...) instead of
http://...
You are advised to properly destroy any receipt
that has your credit card information to keep
would be thieves away. Never send your credit
card information via the email.
I just placed my order and I did not receive
an email order confirmation
When you submit an order online, you will be
given an order confirmation number and a summary
of your order. Your order has successfully been
placed and we will send you an email to confirm
the shipping of your order within 24-48 hours
during normal business days. If you do not
receive an email confirmation within this time
period, please email us with your order number
and we will promptly respond to your request.
When do you charge my credit card?
When an order is placed, we will attempt to
obtain an authorization for the order amount. An
authorization will check to see if the credit
card is valid and may reserve the funds. It is
not the same as 'charging' your card. The order
amount is reserved for up to 30 days. We utilize
Address Verification Service to verify billing
your credit card billing information. If the
bank needs more info, we will send you an email
message, or if necessary contact you by
telephone. Your card is charged when the package
is shipped.
How do I receive Coupons?
We may on occasion offer promotional coupons or
specials. Coupons are generally added when
your order is shipped attached to your packing
slip/invoice. Your User ID and Password will be
included for your access to the Coupon page.
I ordered the wrong item and I want to return
/ exchange it. What do I do?
You may return the item within 14 days after you
received the product. Contact us by email or by
telephone. Please do not open the item. It must
be in resalable condition in order to receive a
full refund less shipping. Securely repack and
ship the item back to us via UPS or USPS. Write
down your order number and tell us what if you
want to exchange the item for something else or
receive a credit. When we get your package, we
will credit your credit card for items returned.
We can not refund shipping / handling charges.
You shipped me the wrong item. What do I do?
If we made a mistake on your order, please
contact us by email or by telephone. We will pay
for your shipping cost (via UPS Ground or USPS
Postal Mail) to ship the item back to us. We
will ship the correct item to you.
Do you ship to Canada?
Yes, we do. We can ship via USPS Postal Service.
Customs duties and taxes will be collected at
the time of delivery if they apply. Additional
shipping charges will be added to your credit
card.
Do you ship to countries other than US and
Canada?
Yes, we do. We can ship to international
destinations via USPS Postal Service. This
includes APO/FPO addresses. Customs duties and
taxes will be collected at the time of delivery
if they apply. Additional shipping charges will
be added to your credit card. |
